Premier Support Services provides cleaning, security and building services to businesses across the UK. Managing people issues is part of everyday operational life, and managers need a practical way to access support and keep track of their cases.
Premier introduced CleverGoose to give managers direct access to their employee relations cases and straightforward guidance on how to handle them. The early response has been enthusiastic, with users valuing the simplicity of the platform and the support of the CleverGoose team.
Under Premier’s previous outsourced HR arrangement, managers relied on calls and emails to raise cases and obtain updates. Finding out where a matter stood meant contacting the provider again, making the process frustrating for the people using it.
With CleverGoose, managers can see their cases directly. They have a clearer view of what is happening and can access their case information themselves. That visibility makes the support more accessible in the course of their working day.
CleverGoose’s guided workflows give managers a structured way to approach people issues. Clear guardrails help them focus on the facts and the details that matter, supporting more objective handling of cases.
The straightforward platform works for users with different levels of experience. Following initial introductions, Premier encouraged managers to begin using it on real cases, with help available when they needed it.
The relationship with the CleverGoose team has been an important part of Premier’s experience. Emma and Lisa have provided practical help with the platform, combining useful guidance with an approachable way of working.
Managers can access digital guidance while knowing there are people they can contact when they need help. Alongside Premier’s existing legal support, that gives users a clear route to the right assistance.
During the early rollout, all platform users had logged in and managers were bringing their people issues into CleverGoose. The positive reception came from using it in practice: being able to see cases, follow a clear process and ask for help.
As the transition continued, Premier shared feedback with Emma and Lisa, helping the CleverGoose team understand how the platform fitted into the working lives of operational managers.
For Premier, CleverGoose offers a more visible and accessible way to manage employee relations. Managers have their cases in front of them, guidance they can follow and an approachable support team behind the technology.
